At Magnolia Dental Guelph, your privacy isn’t just a policy — it’s our promise.

We take the protection of your personal and health information seriously, following all regulations under Ontario’s Personal Health Information Protection Act (PHIPA). Whether you’re booking an appointment, completing a form, or exploring treatment options, your data is always handled with care, confidentiality, and integrity.

I. Information We Collect

To provide you with exceptional dental care, we may collect the following types of information:

Personal Identifiable Information (PII): Your name, phone number, email, address, and date of birth.

Health & Dental Information: Your dental and medical history, medications, allergies, and treatment preferences.

Appointment & Insurance Information: Health card number, insurance provider details, billing information, and treatment plans.

Online Interaction Data: Information such as your IP address, browser type, and website usage patterns collected via cookies to improve your online experience.

We collect this information through:

• Online appointment or contact forms
• In-clinic patient intake forms
• Direct communication by phone, email, or chat

II. Why We Collect This Information

We collect personal and health information to:

• Deliver personalized and effective dental care
• Manage appointments, billing, and insurance efficiently
• Communicate appointment reminders and important updates
• Improve our website and services
• Meet our legal and regulatory obligations under Ontario health privacy laws

III. How We Use Your Information

Your information is used solely for legitimate clinical and administrative purposes:

• Providing high-quality dental care and creating treatment plans
• Processing billing, insurance, and payment information
• Conducting internal reviews to enhance patient experience
• Sending appointment reminders and updates
• Sharing educational or promotional materials only with your consent

IV. Sharing of Information

We never sell, rent, or trade your personal information.

Your information may be shared only when necessary and in accordance with PHIPA, including:

• With dental specialists, labs, or insurance providers — with your consent
• With IT and data service partners who comply with Canadian privacy standards
• With government authorities, when required by law

All partners and staff are bound by confidentiality agreements and strict data protection standards.

V. Data Security Measures

We use industry-standard safeguards to protect your data, including:

• Encrypted patient management systems
• Secure servers and firewalls
• Access restricted to authorized personnel only
• Routine audits, updates, and malware scans
• Regular data backups

We do not store or collect credit card details online. All payments made in the clinic are securely processed in compliance with financial protection standards.

VI. Data Retention

We retain personal health information only as long as required by law or as necessary for your care. Your records are stored securely:

• Physically: in locked cabinets within restricted areas
• Digitally: on encrypted, password-protected systems

You may request access to your personal records or ask for corrections, subject to legal and medical retention requirements.

VII. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve functionality and user experience
• Understand website traffic and engagement
• Display relevant information or promotions (only if you’ve opted in)

You can modify your browser settings to disable cookies, though doing so may affect site functionality.

VIII. External Links

Our website may include links to trusted partners or external resources. Please note that we are not responsible for the privacy practices or content of those third-party sites.

We encourage you to review their privacy policies before sharing personal information.

IX. Your Rights

Under Ontario privacy law, you have the right to:

• Access, correct, or request deletion of your information
• Withdraw consent to non-essential communications
• Request restrictions on how your data is used or shared
• File a concern or complaint regarding privacy practices

We’re always here to help. Simply reach out to our team for assistance.

X. Contact Us

If you have any questions or concerns about our privacy practices, please contact us:

📍 Magnolia Dental Guelph
📞 647-361-0207
📧 info@magnoliadentalguelph.ca
🌐 www.magnoliadentalguelph.ca

At Magnolia Dental Guelph, protecting your privacy is part of our commitment to trust, transparency, and patient-first care — because your health and confidence deserve nothing less.